Mystery shoppers can mix business with pleasure by signing up to participate in projects commissioned by hotels around the country. From swanky five-star, resorts to budget-friendly accommodations, hotel properties often use secret shoppers to make undercover visits to evaluate a range of services. In exchange for your candid feedback on your visit, you’ll be reimbursed with one or more of the following perks; a cash stipend, a comped room, complementary meals in the hotel restaurant, gratis spa services or other types of remuneration. Of course, the various benefits of hotel mystery shopping will vary from job to job, client to client, & mystery shop company to mystery shop company. Of course, whatever you earn is based on the successful completion of each project with honestly obtained data & high-quality feedback.
Depending on the organization that you sign on with to do mystery shops, various reports, online surveys, & documentation of your stay will be required. These hotels, motels & resorts are looking for your truthful evaluation of their many products & services & use the data to make the “hotel experience” better for guests in the future. You may be asked to keep track of “hard fact” type questions like how many minutes it took to check in at the front desk to more “objective” questions like your opinion on the hotel’s overall image. You’ll need to review your project documents before the stay & keep your eyes, ears & watch poised & on-call to gather every last detail. One of the main areas of interest to hotels looking to improve the guest experience is the mystery shopper’s opinion of the ambiance in & around the facility including the lobby, rooms, pool area & other spaces visited by guests. Also important is evaluation of the front desk, from the amount of time it takes staff to greet guests, provide check-in, check-out, & attend to other services such as valet, concierge & more. Housekeeping is another area where hotels want undercover feedback on how well the job is being done. For large hotels that offer many services, mystery shoppers may also be asked to grade the performance at on-site restaurants, bars, spas, gyms, gift shops, office facilities & more. Article Source: http://EzineArticles.com/4147291
