To a great extent, people judge whether their stay in a hotel was good or bad by how they were treated by the reception staff.The reception staff are the visible representatives of the hotel. They therefore have a lot of responsibility on their hands. Anything that goes wrong in the hotel is considered the receptionists’ fault, & this is often true. Good planning & preparation on behalf of this department leads to less complaints & more satisfied returning guests.Reception is where the hotel is coordinated. They are the ones that know how many guests are in the hotel, how many are coming & how many are leaving at all times. Arrangements must be made to accommodate everyone appropriately or complaints from guests will be justified. If a guest needs anything, they go to reception first.
For this reason, the reception staff must be informed of everything that happens in a hotel.The receptionists are the image of the hotel in the eyes of the guests, especially. A good receptionist will make you feel comfortable in your “home away from home”. There are many times when we don’t even see the guests during their stay -save for giving them their room key on petition, but others go to reception quite often, because they need advice on touring the area, have a problem, or just need someone to chat to.There are very few times when receptionists in bigger hotels have nothing to do. it’s a misconception that they are only there to hand out keys & listen to complaints. Reservations are handled, overbooking must be controlled & accounting must be done.Article Source: http://EzineArticles.com/1213023
