Have you ever booked a highly rated hotel& then wondered why this particular property received such a high rating? Have you observed that something just did not seem right or up to par although it received such great reviews? What can & should these properties do, on a regular basis, to insure that the product they deliver on an ongoing basis maintains a consistency and high quality that they like to tout and be so proud of?
Some of the areas that hotels should consistently check include- physical condition (interior and exterior); restaurant quality operation and appearance; food & beverage service and quality at banquet facilities; quality of concierge services; how phones and questions are answered, and how complaints or difficulties are addressed; bellman and front desk services; etc.1. One of the easiest areas to address, & one of the most often under – looked (not overlooked but simply not addressed either consistently or sufficiently), is the interior & exterior physical condition. It should be one of the duties of hotels management to take frequent walk -arounds, and to look at things to observe what guests may see.Article Source: http://EzineArticles.com/7456346
